SHIPPING & RETURN POLICY
Last Updated: September 5, 2026
Thank you for shopping with Fox Date Productions, LLC. We want you to be happy with your Pirate Bunny books, collectibles, apparel, and merchandise. Please review our shipping and return policies before placing your order.
Shipping
Orders are processed and shipped as quickly as possible. Please allow approximately 3–5 business days for order processing before shipment.
During new product releases, book launches, special promotions, holidays, or periods of high order volume, additional processing time may be required.
Shipping costs are calculated and displayed during checkout based on the items ordered and available shipping options.
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.
Please make sure your shipping address is complete and correct before submitting your order. Fox Date Productions is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.
Delivery Times
Delivery times shown during checkout are estimates provided by the applicable shipping carrier and are not guaranteed by Fox Date Productions.
Weather, holidays, carrier delays, and other circumstances outside our control may affect delivery times.
Lost or Missing Packages
If your tracking information shows that your package is still in transit, please allow the shipping carrier additional time to complete delivery.
If your package appears to be lost, please contact us at info@foxdateproductions.com with your order number and tracking information so we can assist you in determining the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please email:
Include your:
- Order number
- Name
- Description of the problem
- Clear photographs of the item and packaging
We will review the issue and, when appropriate, arrange for a replacement, exchange, or refund.
Please do not discard damaged products or packaging until your request has been reviewed.
Returns & Exchanges
Eligible unused merchandise may be returned or exchanged within 14 days of delivery.
To qualify for a return, merchandise must be unused, unworn, unwashed, and in its original condition.
Customers must contact Fox Date Productions before sending a return. Items returned without prior authorization may not be accepted.
Items That Are Final Sale
Because of their special or collectible nature, the following items are final sale unless they arrive damaged, defective, or incorrect:
Personally signed books, autographed photographs, signed collector’s bundles, personalized items, limited-edition merchandise, clearance/final-sale merchandise, and other custom or specially produced items.
Natural variations in Francine Fox Date’s handwritten signature, including differences in placement, size, or appearance, are part of the uniqueness of an autographed item and are not considered defects.
Apparel Exchanges
Please carefully review available sizing information before ordering apparel.
If you order the wrong size, we may accept an exchange for an eligible unworn and unwashed item within 14 days of delivery, subject to product and size availability.
Customers are responsible for return shipping costs associated with size exchanges unless Fox Date Productions shipped the incorrect size.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, customers are responsible for the cost of returning merchandise.
Original shipping charges are generally non-refundable.
We recommend using a trackable shipping service when returning merchandise. Fox Date Productions cannot guarantee receipt of a return package that does not have tracking information.
Refunds
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.
Shipping charges are not refundable unless the return resulted from an error by Fox Date Productions or as otherwise required by law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@foxdateproductions.com.
We will make reasonable efforts to accommodate cancellation requests, but orders cannot be canceled once they have been shipped or entered certain stages of fulfillment or personalization.
Contact Us
If you have questions about shipping, returns, exchanges, or an existing order, please contact:
Fox Date Productions, LLC
Email: info@foxdateproductions.com
Phone: (813) 408-3005
Website: foxdateproductions.com
